FAMILIES are still waiting for a full refund three months after a Little Mix concert at Colchester United’s stadium was cancelled.

The famous girl group were due to perform at Colchester Community Stadium on July 17, but the concert was cancelled in April due to the coronavirus pandemic.

Those who bought through third parties have received refunds, however those who bought through the club say they are still waiting - 12 weeks after the cancellation.

This month the club announced it was processing refunds and called on ticket purchasers to “be patient.”

But families who have received a refund are complaining of being left short changed.

One Colchester mum, who asked not to be named, bought a ticket for her 15-year-old daughter. She was also wired cash to purchase six tickets on behalf of friends.

She said: “I spent £433 on seven tickets, and they sent a refund minus £46.20, which they kept.

“That figure doesn’t make sense.

“The booking fee was £32.67, they would have charged £2.29 for the postage fee but postage never took place.

“It might not be much to some, but I am a single mum and can’t afford it.”

Sandra Grant purchased four tickets for her husband and children, aged 13 and nine.

She spent £229 on tickets, but did not receive £26.40 of the cost in her recent refund from the club.

Teaching assistant Sandra, from Colchester, said: “They took £26.40 from us and more from other people.

“Some think it may be booking fee, postage and a charity donation but no one knows for sure as they are not answering the phone.

“I could accept a booking fee, although most companies have given this back, but we didn’t agree to the donation or postage fee.”

The Gazette contacted Colchester United for comment, but we did not receive a response at the time of going to press.