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Hatfield Peverel couple want DIY compensation
Updated 6:12pm Monday 10th March 2014 in News
A COUPLE want compensation from DIY superstore bosses after their £5,500 kitchen order was bodged - leaving them unable to live at home for months.
Since making their original order last April, Andrew and Rachel Wright have gone back and forth to B&Q in Homelands Retail Park, Springfield, following a catalogue of errors with their purchase.
They wanted to have the kitchen installed into their Hatfield Peverel home as part of an extension.
However, damaged, missing and incorrect parts including two ovens they had not even ordered have caused the couple months of grief.
Although the Wright’s, who have two young children, have been able to move back into their house following months of staying with friends, their kitchen has still not been properly fitted.
Despite their efforts to receive a refund for the mistakes, bosses at B&Q have not offered anything in return to the couple.
The husband and wife are now considering taking their battle to trading standards.
Mr Wright said: “The kitchen fitters we hired privately to install the unit put together whatever they could, but this meant it was done with doors completely missing.
“We have spent so much time going to the store and back trying to get the mistakes resolved but the staff there denying all responsibility.
“We even had one staff member accuse us of effectively stealing from B&Q and parading around the aisles spouting these remarks.
“What we want is an apology from the store for messing our order up along with compensation for getting the order so wrong and for the amount of petrol used to drive to and from the store.
B&Q bosses said they were sorry for the problems caused.
A spokeswoman said: “Unfortunately Mr Wright was sent the incorrect hinges for the doors he ordered and we apologise for the inconvenience caused.
"We have offered Mr Wright a gesture of goodwill and are fitting new hinges free of charge later this week”.
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